NOSSO^® InfoID Codes

2.341.03.2.25025

2.384.03.2.10014

2.385.03.2.25014

2.392.03.2.10040

2.404.03.2.10051

2.404.03.2.10056

2.580.03.2.10056

2.376.03.2.10094

2.405.03.2.10102

System cannot find the file specified (the file name should be displayed with the Info ID code).

The file cannot be created because the file does not exist although the path was created successfully before.

Something (restrictive user rights, running virus scanner, running malware) restricts access to the file or folder or deletes it instantly after creation.

Our recommendation would be to un-install your old anti-virus software, restart Windows and install your (new) Panda product again.

Please see the system requirements in the Panda Read Me file as well.

6702.498.201.2.10040

6702.498.201.2.10051

6702.498.201.2.10056

6702.594.201.2.10094

Extraction failed for an unknown reason. Program closed without installation.

Unpacking your Panda product requires the ability to create *.chm files. Your system seems to be lacking working CHM support.

If CHM support is disabled for your system, you might enable it again with the following command: regsvr32 %WINDIR%\system32\itss.dll

Please see the system requirements in the Panda Read Me file as well.

32.392.03.2.10040

32.1061.03.2.10040

32.404.03.2.10051

32.404.03.2.10056

32.376.03.2.10094

32.405.03.2.10102

32.1039.03.2.10094

A sharing violation occurred when trying to open a file for reading.

That can e.g. be a previous installation attempt, an older version of your Panda product or another active virus scanner.

Please uninstall any previous virus scanner version, restart computer, install current (new) version of your Panda Software product.

Please see the system requirements in the Panda Read Me file as well.

6717.609.22.2.10014

6717.597.202.2.10040

6717.592.202.2.10056

6717.2842.202.2.10081

6717.607.202.2.10094

6717.2845.202.2.10094

An error has occurred, while creating the *.cab file or deleting folders from your Temp directory.

Please make sure there is enough disk space on your PC.

Uninstall any previous (old) versions of your virus scanner. Please empty your Temp directory as the error can also occur if your Temp Dir is full. Please try restart and reinstall your Panda product without deleting the Temp directory in between.

Please see the system requirements in the Read Me file as well.

2.378.03.2.10004

File cannot be created because the path/file does not exist. 

Please check for access permissions (write/create) and available disk space. 

Please see the system requirements in the Panda Read Me file as well.

1224.392.03.2.10040

The requested operation cannot be performed on a file with a user-mapped section open.

Some other application (e.g. a previously installed virus scanner) keeps engine32.cab open although the Panda installation has not completed it yet. Try to identify and disable/close/uninstall that other application before installing Panda Antivirus.

Please restart the installation and the virus scanner.

Please see the system requirements in the Panda Read Me file as well.

2.1073.03.2.10056

2.1072.03.2.10102

The system cannot find the file specified (The file name should be displayed together with the Info ID code).

This appears to be a problem with spaces in the file. Please try to copy the setup to a space-free location like C:\Panda.exe and retry.

Please see the system requirements in the Panda Read Me file as well.

126.441.202.2.10056

An error occurred while loading a *.dll that was placed in the Temp directory.

This can be caused if the Temp directory is deleted during re-composition (decompression).

Please ensure that your Temp directory is not deleted.

Please see the system requirements in the Panda Read Me file as well and direct any further issues to Panda Security support directly.

3.404.03.2.10056

The system cannot find the path specified.

This problem might occur if the Temp directory has been deleted during the process. Please make sure that the Temp directory is not deleted during the process.
 
Please uninstall any previous virus scanner version, restart computer, install current (at the moment trouble causing) version of Panda and restart the system.

Please see the system requirements in the Panda Read Me file as well.

267.580.03.2.10056

The setup cannot create a file (its name should be given together with the Info ID) because the file is already opened by another process. That can e.g. be a previous installation attempt, an older version or another active virus scanner.

Please uninstall any previous virus scanner version, restart computer, install current (at the moment trouble causing) version. Please do not delete the Temp folder during the installation process.

Please see the system requirements in the Read Me file as well.

6717.2768.202.2.10056

NOSSO^® reads unexpected data from the archive. This happens if a major error occurred or if your main working memory is damaged.

We apologize but we cannot assist you further.

Please see the system requirements in the Panda Read Me file and ensure to download the correct version of Panda Security for your operating system.

Please contact Panda directly for further assistance.

6800.2551.01.2.10094

6800.2554.01.2.10094

6800.2529.01.2.10102

Calculating the checksum failed. This can be the case if the download has not been completed successfully or if something (e.g. running virus scanner) restricts access to the file and the checksum cannot be checked.

Our recommendation would be to de-install your old anti-virus software, disabled any running virus scanner, restart Windows and try to install your (new) Panda product again by double-clicking on the downloaded executable.

Re-start the download if the product was not downloaded successfully.

Please see the system requirements in the Panda Read Me as well.

2.1039.03.2.10094

You are probably downloading the installer to "C:\Documents and Settings\USERNAME\[...]\PandaABC.exe or a similar path.

For yet unknown reasons that installer believes to be "C:\Documents.exe".

You may download it to a location without spaces (e.g. "C:\Panda.exe") and start the program afterwards.

To narrow down the problem, please provide us with details about the exact way you started the installer (operating system version, started by clicking a link in a certain browser or mail program, started by double clicking after downloading to a certain folder etc).

Please see the system requirements in the Panda Read Me file as well.

1224.376.03.2.10094

The requested operation cannot be performed on a file with a user-mapped section open.

Something (restrictive user rights, running virus scanner and/ or running malware) restricts access to the file or folder or deletes it instantly after creation.

Our recommendation would be to de-install your old anti-virus software, restart Windows and install your (new) Panda product again.

Please see the system requirements in the Panda Read Me file as well.

6702.107.234.2.10094

NOSSO^® receives more information than required. This happens if a major error occurred or if your main working memory is damaged.

Please see the system requirements in the Panda Read Me file and ensure to download the correct version of Panda Security for your operating system.

We apologize but we cannot assist you further.

33.145.270.2.10040

The process cannot access the file because another process has locked a portion of the file.

The file is locked by an older version of your Panda product or another active virus scanner.

Please uninstall any previous virus scanner version, restart computer, install current (new) version of your Panda product.

Please see the system requirements in the Panda Read Me file as well.

126.456.202.2.10094

A temporary file placed by NOSSO(R) in the Temp directory can not be found anymore.

Please make sure that the Temp directory is not deleted during the installation.

Please see the system requirements in the Panda Read Me file as well.

6702.210.301.2.10094

Re-composition failed because not enough memory could be allocated.

Please ensure that you have sufficient memory before installing your Panda product. Please see the system requirements in the Panda Read Me file as well.

6702.134.301.2.10102

6702.308.201.2.10102

Re-composition failed because not enough memory could be allocated. Please ensure that you have sufficient memory before installing your Panda product.

Please reduce the number of running programs and uninstall any old virus scanner.

Please see the system requirements in the Panda Read Me.

3.376.03.2.10094

System cannot find the path specified (the path should be displayed together with the Info ID code).

The file cannot be created because the path does not exist although it may have been created successfully before.

Something (restrictive use right, running virus scanner, running malware) restricts access to the folder or deletes it instantly after creation.

We recommend uninstalling any previous virus scanner version, restarting your computer and installing the current version of Panda again.

Please see also the requirements in the Panda Read me file.

3.750.10.2.10102

The (temporary) creation of a file in the Temp directory failed with a "directory not found" error. This can happen if the temp directory is deleted during the installation.

Please make sure that the Temp directory is not deleted during the installation.

Please see the system requirements in the Panda Read Me file as well.

3.603.03.2.10102

The creation of a directory fails with a "path not found" error. This can happen if the temp directory is deleted during the installation or if there is not enough disk space on your PC.

Please make sure there is enough disk space on your PC and that the Temp directory is not deleted during the installation.

Uninstall any old (previous) versions of your virus scanner. Please empty your Temp directory as the error can also occur if your Temp dir is full.

Please try restart and reinstall of your Panda product without deleting the Temp directory in between.

Please see the system requirements in the Panda Read Me file as well.

6717.1219.215.2.10102

The package has been damaged during the download. Please try the download again or contact Panda Support directly with you inquiry.

2.3162.10.2.10102

File Not Found

Executing the file (file name should be displayed together with the Info ID) failed.
The program cannot find the file at the location where is had been created.
In order to assist you with your inquiry, please provide the following information:

• Does the file really not exist at the specified location?
• Is just the file missing or the whole directory tree?
• What can be found at the specified location?
• Do you have sufficient memory to install the product?

If the file is missing something (restrictive user rights, running virus scanner, running malware) restricts access to the file or folder or deletes it instantly after creation.

Our recommendation would be to un-install your old anti-virus software, restart Windows and install your (new) Panda product again.

Please see the system requirements in the Panda Read Me file as well.

6717.609.202.2.10071

2.1029.03.2.10071

File not found. 

In order to assist you with your inquiry, please send us the file name of the file when the error occurred.

As for now, we suggest to de-install any old virus scanner, restart Windows and install your McAfee product again.

Please see the system requirements in the McAfee Read Me file as well.

23.473.12.2.10071

The Info ID you provided shows that a data error during the cyclic redundancy check occurred when trying to write to a file. This can only occur if your hard drive is damaged.

Please check your hard drive for damages.

Please see the system requirements in the McAfee Read Me file as well.

6702.956.234.2.10071

6702.95.234.2.10071

NOSSO^® receives more information than is required.

This happens if a major error occurred or if your main working memory is damaged.
Please check your main working memory for defects.

We apologize but we cannot assist you further.
Please see the system requirements in the McAfee Read Me file and ensure to download the correct version of McAfee software for your operating system.

6717.545.01.2.10054

6702.439.21.2.10002

6702.116.49.2.10016

Please make sure there is no memory failure. Please restart and try again.

6702.427.21.2.10016

6702.180.222.2.10066

6702.1132.321.2.10066

6717.439.02.2.10025

6717.1306.01.2.10025

6717.78.221.2.10066

6717.183.212.2.10066

6717.206.222.2.10066

6717.287.212.2.10066

6717.307.212.2.10066

6717.78.221.2.10069

6717.307.212.2.10069

The extraction failed for an unknown reason. The program has been closed without installing. Thank you for providing us with the Info ID code. Please note that we do not provide support to the end users of their customers. We don't take any responsibilities regarding the information below.

Our engineers have checked both the packages as Sun has provided them for download as well as the SFX (self-extracting file) that NOSSO(R) creates. Both the Sun packages and the SFX do not contain any error. The checksum calculation that our engineers performed showed that the packages have been damaged during the download.
To verify this for your downloaded package, we recommend that you perform an MD5 checksum calculation for the package you have downloaded and compare it with the checksums that Sun offers on its Solaris download page. That way, you can determine which package has been damaged and only need to re-download the damaged package.
A file for downloading software to perform an MD5 checksum calculation: Little-MD5-Creator-Download

Damages during download may be caused by different reasons, e.g. using a defective download manager or if the files are truncated (not delivered completely) during transmission over the Internet.

Please refer for help to the following Sun FAQ page: SUN FAQ.

If you need further assistance, please contact Sun's
download support team here.

Please see the system requirements in the Sun Microsystems Read Me file as well.

32.535.101.2.10025

32.540.321.2.10066

32.540.321.2.10069

The process cannot access the file because it is being used by another process.

The directory/folder was shared via SMB but was local to executing process.

Sharing the folder does not trigger the problem itself. Unfortunately the above file (the ISO image to be re-created) is not permanently opened by the NOSSO(R) SFX. Another process (e.g. a virus scanner) has opened the file in between and NOSSO(R) SFX fails to continue writing to it afterwards.

Such a process may run on any of the machines that can access the shared folder. You will have to (temporarily) close/disable/disconnect those programs that might open the above file before completion.

Please see the system requirements in the Sun Microsystems Read Me file as well.

32.508.321.2.10066

A sharing violation occurred.

Another process (e.g. a virus scanner) has opened the file during the ISO image creation process and NOSSO(R) SFX fails to continue writing to it afterwards.

Do not try to open and/or try to prevent other programs from opening the (yet unfinished) ISO image as long as it still has the extension *.tmp.

It will be renamed to *.iso as soon as it is completed.

Please see the system requirements in the Read Me file as well.

6800.343.14.2.10104

Calculating the checksum failed. This can be the case if the download has not been completed successfully or if something (e.g. running malware) restricts access to the file and the checksum cannot be checked.

Re-start the download if the product was not downloaded successfully.

Please see the system requirements in the Sun Read Me as well.

6702.498.201.2.10055

6702.594.201.2.10081

6702.600.201.2.10081

6702.594.201.2.10095

Extraction failed for an unknown reason. Program closed without installation. 

Unpacking your Trend Micro product requires the ability to create *.chm files. Your system seems to be lacking working CHM support. If CHM support is disabled for your system, you might enable it again with the following command:

regsvr32 %WINDIR%\system32\itss.dll

Please see the system requirements in the Trend Micro Read Me file as well.

2.404.03.2.10055

2.376.03.2.10095

The system cannot find the file specified ("Tmntsrv.EXE")

"Tmntsrv.EXE" cannot be created because the file does not exist although the path was created successfully before.

Something (restrictive user right, running virus scanner, running malware) restricts access to the folder or deletes it instantly after creation.

Our recommendation would be to un-install your old anti-virus software, restart Windows and install your (new) Trend Micro product again.

Please see the system requirements in the Trend Micro Read Me file as well.

6717.592.202.2.10055

6717.607.202.2.10081

An error has occurred, while creating the *.cab file or deleting folders from your Temp directory.

Please make sure there is enough disk space on your PC. Uninstall any old (previous) versions of your virus scanner. Please empty your Temp directory as the error can also occur if your Temp directory is full. Please try restart and reinstall your Trend Micro product without deleting the Temp directory in between.

Please see the system requirements in the Trend Micro Read Me file as well.

2.365.03.2.10081

File not found.

The file could not be created because the file does not exist although it was created successfully before.

Something (restrictive user right, running virus scanner, running malware) restricts access to the folder or deletes it instantly after creation. Our recommendation would be to de-install your old antivirus software, restart Windows and install your Trend Micro product again.

Please see the system requirements in the Trend Micro Read Me file as well.

6800.2550.01.2.10095

The file is corrupted (checksum error). The program has been closed without installing.

Calculating the checksum failed. This can be the case if the download has not been completed successfully or if something (e.g. running virus scanner) restricts access to the file and the checksum cannot be checked.

Our recommendation would be to de-install your old anti-virus software, disabled any running virus scanner, restart Windows and try to install your (new) Trend Micro product again by double-clicking on the downloaded executable.

Re-start the download if the product was not downloaded successfully.

Please see the system requirements in the Trend Micro Read Me as well.

299.3151.10.2.10095

Execution of the setup.exe fails with 299=ERROR_PARTIAL_COPY

Please make sure to uninstall any old virus scanner copy before the installation of your new Trend Micro product.

Try to manually start the setup.exe while the above error message is shown.

Please see the system requirements in the Trend Micro Read Me.